Unsure where to start? Use this collection of links to our articles and videos to learn how to write and present information that aligns with users’ needs and online reading behaviors.

...from news media to legal guidance to academic research, the way we write often creates barriers to who can read it. Plain language—a style of writing that uses simplified sentences, everyday vocabulary, and clear structure—aims to remove those barriers.

Plain language and website fonts affect the reading experience more than you think

People do not read online: "fundamental scanning behaviors remain constant, even as designs change."

Chunking is a concept where text and multimedia content is broken up into smaller chunks to help users process, understand, and remember it better.

Cheap storage. Cheap processing power. Cheap energy. It’s all great. We don’t have to think. We just dump our content onto the website and let search engines figure it out.