Overview: Digital Transformation
Digital transformation is an over-used, over-abused term. Here’s what it means to me.
From many strategies ...
In most organisations, the following strategies are barely on speaking turns, let alone fully integrated and mutually supportive:
- Internal communication: Every day, valuable ideas and information pour into your organisation as staff engage with stakeholders and discover useful knowledge online. But what happens then? If a piece of knowledge is valuable to them, it's probably also useful to their colleagues ... so why does so little of it circulate within your organisation?
- Internal collaboration: Are your staff still emailing documents to each other, and spending hours tracing the latest version and integrating changes?
- Knowledge management: Can your staff find the knowledge they need efficiently, share information effortlessly without flooding everyone’s Inboxes, and serendipitously discover relevant information around the digital equivalent of the office watercooler?
- External communication: There is no better advocate for any organsation than empowered staff and engaged audiences. Have you transformed your workforce into Social Ambassadors, and launched communities to engage your customers and stakeholders in co-defining the future?
- Training and employee engagement: Even if you have the tools, can your staff use them? Do they know why they should?
... to one strategy: build an internal innovation community
How can you integrate the above strategies, processes and tools? By treating them as different aspects of one, overarching goal: the creation of an internal innovation community throughout your organisation.
everyone is trained and motivated to share knowledge internally and externally, supported by efficient tools and processes
The idea is to frame the above strategies, processes and tools as interconnected tactics within an overall strategic framework. This aligns them to a shared set of goals: an organisation where everyone is trained and motivated to share knowledge internally and externally, supported by efficient tools and processes for knowledge management, internal and external communications.
From Strategy to Implementation
Having such a strategy is all very well, but noone will notice if you never implement it. You'll need to plan for unknowns, coordinate experts who have never worked together before, and integrate project and change management so that:
- change rolls out with the new features, tools and processes,
- these are developed with your staff, not foisted upon them.
I’ve specialised in the intersection of internal and external communications, collaboration and knowledge management since 1995. If you need help, get in touch.
More services: start with Communication strategy.
Relevant resources
mathewlowry.myhub.ai
In this edition: join the ChatGPT integration free trial, check out the results of my latest experiments, and enjoy the Alliteration of the Month: Bullshit, Botshit and Bubbles.
www.cst.cam.ac.uk
According to:MIT Professor of AI Rodney Brooks, ChatGPT "“just makes up stuff that sounds good"... where “sounds good” is an algorithm to imitate text found on the internet, while “makes up” is the basic randomness of relying on predictive text rather than logic or facts",Geoff Hinton: "the greatest risks is not that chatbots w…
medium.com
"startup Mistral AI posted a download link to their latest language model". In many ways it's equivalent to GPT4: context size of 32k tokens, and built using the “Mixture Of Experts” model, combining "several highly specialized language models... 8 experts with 7 billion parameters each: “8x7B”... a training method for AI syste…
medium.com
At an AI conference, Jeff Jarvis "knew I was in the right place when I heard AGI brought up and quickly dismissed... I call bullshit... large language models might prove to be a parlor trick". The rest of the conference focused on "frameworks for discussion of responsible use of AI".Benefits - for some, AI can:"raise the f…
mathewlowry.myhub.ai
"If Charts lie, ChatGPT visualisations lie brilliantly". Exploring knowledge visualisations powered by ChatGPT, which can be particularly problematic because of the way the LLM's hallucinations - already hard to spot by their very nature - are also hidden behind the visualisation. But they have real potential as a creative muse.
generativeai.pub
Shows how to "Master web scraping without a single line of code" using the ChatGPT plugin (requires ChatGPT Plus) "scraper", and provides a prompt to extract content from a web page and arrange it in a table. And then use "plugins like “Doc Maker” or “CSV Exporter” ... or Code Interpreter for conversions."For large pr…
experiments.myhub.ai
"I'm working with the garage door up as I learn how best to integrate AI with MyHub.ai... as anyone who has played with any LLM for any length of time knows... You need to try stuff out, compare results and try some more. You need, in other words, to experiment... Given that I am managing my research notes in Obsidian, sharing them here …
alexsniffin.medium.com
Good introduction to GPTs in general and a useful guide to getting a GPT to talk to your own knowledgebase via its API.Presents GPTs as a "very similar concept to ... open-source projects like Agents which LangChain, a popular framework for building LLM applications describes as ... to use a language model to choose a sequence of actions to t…
mathewlowry.myhub.ai
Over the summer I put the "ai" into myhub.ai and turned my Hub into a personal GPT wrapper. I've been experimenting ever since.
openai.com
OpenAI rolled out "custom versions of ChatGPT that you can create for a specific purpose... GPTs are a new way for anyone to create a tailored version of ChatGPT to be more helpful ... at specific tasks". Built with no-code via chat.openai.com/create, you can share your GPT, and even monetise it, via their GPT Store later this month.Th…
medium.com
A guide to creating the "chatbot that responds to queries based on the content of uploaded PDF or Text files... built using Langchain, FAISS (Facebook AI Similarity Search... developed by Meta for efficient similarity search and clustering of dense vectors), and OpenAI’s GPT-4... found at ai-docreader.streamlit.app...".The piece first li…
arxiv.org
"does appealing to the (non-existent) “emotions“ of LLMs make them perform better? The answer is YES"
twitter.com
Rob Phillips, Founder & CEO FastlaneAI, ex-VP for Siri etc., on the "Fundamentals of Assisted Intelligence" - or where OpenAI is going with AI agents.
questy.ai
I asked Questy.ai, a startup, the following question: What is the best communication technique for reaching someone who believes many conspiracy theories, and sees all arguments as further evidence of conspirary?A summary of its response, which contained cited references:"When engaging with someone who holds fast to conspiracy theories and v…
www.oneusefulthing.org
ETHAN MOLLICK on "the culmination of the first phase of the AI era ... [which] ends with the ... Google’s Gemini, the first LLM model likely to beat OpenAI’s GPT-4... enough pieces ... are in place ... to see what AI can actually do, at least in the short term... [although] implications of what this phase of AI will mean for work and educati…
twitter.com
"My advice: Jump headfirst into AI with everything you’ve got."
medium.com
Is your organization more like a jellyfish or a flatworm?The author's "Jellyfish and Flatworm story has been remarkably effective at helping ... [executives] visualize the impact of AI on their customers, their products, and their employees... this story is about why Knowledge Representation (KR) must be the core of any cost-effective lo…
Like
ai,
management,
knowledge management,
strategy,
evolution,
knowledge graph,
llm,
reference frame
www.businessinsider.com
Something I definitely need to factor in: " Powerful AI models, such as OpenAI's GPT-4, are being bombarded by digital bots that are "extracting intelligence" in new and nefarious ways.... you can train another model based on 100,000 high quality outputs from GPT-4 ... [so] bad actors are creating bots that bombard models with …
microsoft.github.io
"AutoGen is a framework that enables development of LLM applications using multiple agents that can converse with each other to solve tasks. AutoGen agents are customizable, conversable, and seamlessly allow human participation. They can operate in various modes that employ combinations of LLMs, human inputs, and tools... provides a drop-in …
www.infoworld.com
"despite the immense potential of LLMs, they come with a range of challenges... hallucinations, the high costs associated with training and scaling, the complexity of addressing and updating them, their inherent inconsistency, the difficulty of conducting audits and providing explanations, predominance of English language content... [they…
papers.ssrn.com
insights into the complex relationship between AI and knowledge work, emphasizing the need for a nuanced understanding of AI's role in enhancing productivity and quality in different task domains - Harpa
Like
productivity,
innovation,
ai,
management,
llm,
ethan mollick,
harpa,
quality,
boston consulting group,
centaur,
jagged frontier,
cyborg
medium.com
"available on Github ... can take a single line of what you want to do and turn it into ... user stories, an analysis of the competition, requirements, data structures, APIs, and documents" using a multi-AIgent framework to replicate an entire "team of product managers, architects, project managers, and engineers... $0.2 for a basic…
harpa.ai
"Bring AI to your browser. Chat with websites, PDFs, videos, write emails, SEO articles, tweets, automate workflows, monitor prices & data. Bing AI & Notion AI alternative... can summarize and reply to emails for you, rewrite, rephrase, correct and expand text, read articles, translate and scan web pages for data. "I started tes…
generativeai.pub
"With Extensions, Bard can find and show you relevant information from the Google tools you use every day... across multiple apps and services."The personal assistant potential looks huge for users of Google services - eg "Give me a summary of my emails today".Moreover, 3rd-party extensions are on the way, starting with Adobe…
www.nature.com
Asks: could LLMs be used to "create tools that sift and summarize scientific evidence for policymaking... [for] knowledge brokers providing presidents, prime ministers, civil servants and politicians with up-to-date information on how science and technology intersects with societal issues... [who must] nimbly navigate ... millions of scientif…
medium.com
How to use LLMs to solve "really hard problems"? The "AIdeas Collider" approach, piloted by Head of Innovation Design at MIT's Collective Intelligence Design Lab.
artificialcorner.com
"now you can control how ChatGPT responds in every chat by using custom instructions" - this quick runthrough of what they are, how to enable them, and some examples only scratches the surface.When using custom instructions you answer two questions:tell ChatGPT more about youtell ChatGPT how you want it to respondThe two answers should p…
medium.com
"how can you use ChatGPT to generate ideas and brainstorm within Obsidian?", which is currently my note-taking tool of choice. First, some generic advice for prompting:"be specific about the outcome that you want to achieve... providing a prompt that contains more descriptive language ...give preceding prompts ... [specify the] resp…
www.wired.com
As wired puts it: "All sorts of apps have been strapping on AI functionality... any of it useful?"For example, email apps "like Spark and Canary are prominently bragging about their built-in AI functionality... write replies for you... generate an entire email ... summarize a long email ... or even a thread."While it sounds goo…
www.nytimes.com
One of my favourite writers in this area on AGI risks. "It is the rise of artificial general intelligence, or A.G.I., that worries the experts... Yet a nascent A.G.I. lobby of academics, investors and entrepreneurs counter that, once made safe, A.G.I. would be a boon to civilization... beholden to an ideology that views this new technology as…