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Overview: Online Community Management

Convening a community can be the most powerful communication tactic there is.

Online communities offer enormous opportunities to the right organisation. Community members are far more likely to read your content, think of your organisation, give you feedback, share your content, attend your events, get involved in your programmes, and buy your products.

On the other hand, convening a community is hard: few people have time for more than a couple of online platforms in their lives, so attracting them to yours means you need to be uniquely useful to them.

That generally requires a change of mindset and new internal processes across the organisation, because it’s not your community - it's theirs. And getting their involvement means really listening to what they have to say, and then visibly acting on it.

I built the EU Commission’s first online community in 2002, and have built many more successful ones since. If you’d like to chat, get in touch.

More services: start with Communication strategy.

Relevant resources

Why I’m Finally Leaving X and Probably All Social Media | by Douglas Rushkoff
rushkoff.medium.com
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One of my favourite writers/thinkers on all things digital future is "finally, definitely, fully leaving X, and probably all social media..."

5 more things to know about trust — TigTech
www.tigtech.org
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"5 interesting things ... distilled from a helicopter view of trust from various branches of psychology, sociology, behavioural science and Responsible Research and Innovation."focus on others: "perhaps similar to love and happiness, the more doggedly trust is pursued for its own sake, the more elusive it may become", so turn y…

Science Denial, Explained by Psychologists | Elemental
elemental.medium.com
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Covid-19 case numbers are now spiking in many counties across West Texas ... [but] resolve of ... skeptics appears to be stiffening... the denial of facts is often rooted in identity and belonging, not in ignorance ...people who deny science ... trying to uphold membership in ... a political or religious affiliation or some other group ... a commu…

Opinion | The Future of Nonconformity
www.nytimes.com
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marginalization of those with radical critiques... poisoning both the right and the left ...resentment and victimhood spread across the American right — an intellectual inferiority complex combined with a moral superiority complex ... Thinking was no longer for understanding. Thinking was for belonging ... Sarah Palin and Donald Trump reintroduc…

Designing social platforms fit for the future
medium.com
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For the 6th episode of his Futurized podcast, Trond Undheim asked me why surveillance capitalism inevitably leads to polarised, undemocratic and dysfunctional societies, and what we must do about it...If we don’t change course, in the future we will be less will informed, more polarised, massively manipulated, living in more corrupt and less democ…

The purity spiral - spiked
www.spiked-online.com
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a social dynamic in which it becomes more beneficial to hold those views than not. It’s the feedback mechanism by which people are punished for expressing any kind of nuance, doubt or divergence... moral outbidding, unchecked, that corrodes a group from within...the vanity of small differences, and the punishing of people for the most minor transg…

13/02/2020
Apocalypse Whatever
reallifemag.com
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Shitposters, who are bound by nothing, set a rhetorical trap for their enemies, who tend to be bound by having an actual point. Attempts to analyze what shitposters are doing... reinforces their project by amplifying their signal... hitposters resemble the disengaged ironists ... Søren Kierkegaard discussed ... Stories ... are not descriptive of …

Losing my religion
mathewlowry.myhub.ai
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Brexit, as experienced by a British-Australian comms guy in Brussels.

getting past the coalition of the cool
fredrikdeboer.com

The job of politics... finding common cause with people who aren’t like you. But current incentives seem to point in the opposite direction... I blame the internet ... You can’t take on inequality and injustice with a coalition of people who use the same slang, listen to the same music, and post the same emojis that you do.You have to be willing t…

Corbyn, Trump and the New Politics of Spite
www.thedailybeast.com
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what many of these movements’ followers share is the desire not just to disagree with their opponents, but to delegitimize, dehumanize, and ostracize those with whom they disagree... It is not their policies that these new populists share, but their emphasis on a new kind of identity politics... What would previously have been isolated cases o…

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