Overview: Psychology

The curse of knowledge is a cognitive bias that occurs when an individual, communicating with other individuals, unknowingly assumes that the others have the background to understand... seen at all levels of a company... if you already know the answer... tend to underestimate the difficulty of the question or the problem... become so immersed in t…

"If you're too metrics-driven, you're only going to be focused on what moves a particular metric, and you will use any hack or any trick or any deceptive technique to get there.".. many of the worst dark patterns are pushed by businesses, not by designers

Making ‘a net positive contribution to people’s lives’ doesn’t necessarily satisfy investors... it’s possible to imagine regulation that actually expands users’ choices. It doesn’t need to be especially invasive or dramatic, and it would be designed to give users more control over their experiences online... Here are three things we could do…