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Overview: Social Web

Relevant resources

Civil Comments: crowdsourcing moderation to improve comments
www.niemanlab.org

Civil Comments, a commenting platform ... aims to produce respectful dialogue in comment sections through a system that crowdsources comment moderation... Commenters are shown two random comments from elsewhere on the site, and must rate the comments’ quality and civility and determine whether they include harassment, abuse, or personal attacks. T…

Stanford to open-source sentiment analysis model
gigaom.com
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"he and his Stanford colleagues have been focusing on phrases and sentences, and aside from sentiment analysis, he says their models are pushing the state of the art in areas such as machine translation, grammatical analysis and logical reasoning." Bloggingportal with automated sentiment analysis - what's not to like?

Social media crisis management: Be sincere, and verify
www.portent.com
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"When a crisis like this happens, and you’re in the wrong, the mob is in charge of your brand. " - good advice for handling a crisis, and good techniques for monitoring sentiment

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