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Overview: Innovation Strategy

While innovation can’t be turned on like a tap, it is something you can make more likely to happen.

Creating a favourable environment for innovation starts with getting the basics right:

  • integrating your internal and external communications strategies,
  • combining them with knowledge management tools and processes,
  • and integrating training and employee engagement programmes.

In other words, what I mean by digital transformation.

Integrating these strategies, processes and tools provides a strong foundation onto which you can build dedicated innovation processes.

However, building and integrating them is itself a major innovation challenge!

Sidestep this chicken-and-egg problem by framing each strategy and programme as key components of the final, integrated goal: to build an Internal Innovation Community, which:

  • supports knowledge management, information flows, (in)formal training, ideation, employee engagement and more
  • helps your external communications team discover useful internal content, and transfer it outwards
  • ensures useful external information reaches the right people inside
  • spreads an innovation & communications culture throughout the organisation.

But don’t try and build it all at once. Instead, build and roll out one part of the Programme, and then use it to build and roll out the next.

Like to figure out how? Get in touch.

More services: start with Communication strategy.

Relevant resources

Why You Love Design from Trust. You just don’t know it yet | by Jerry Michalski | Medium
jerrymichalski.medium.com
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Systems with Design from Trust: assume most (not all) people have good intent."initially feel counterintuitive, even risky...social: they rely on human relationships. appealing: once you wrap your head around them, you want more."The discomfort is a symptom of how today's default setting is mistrust: "we’ve internalized the ass…

Nat Eliason is Living in The Matrix - Superorganizers
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how Roam’s first prophet organizes his life... I think of Roam as a low friction database oriented around tying ideas together over time... other note-taking app... work kind of like a filing cabinet... each project I do gets its own page in Roam... at least two tags to it: #Projects... #Active ... I’m actively working on it... automatically …

What is Jobs to be Done (JTBD)?
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Jobs to be Done is a theory of consumer action. It describes the mechanisms that cause a consumer to adopt an innovation... a process: it starts, it runs, and it ends... a JTBD describes how a customer changes or wishes to change...: the process a consumer goes through whenever she aims to change her existing life-situation into a preferred one, b…

The UX of AI - Library - Google Design
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it’s leaps-and-bounds more useful to prototype your UX with a user’s real content than it is to test with real ML models... By re-orienting the conventional AI paradigm from finding ways to make the machine smarter, to exploring ways to augment human capability, we can unlock far greater potential in machine learning... we have a tremendous opp…

07/02/2018
Download the open-source Platform Design Toolkit 2.0
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New tools are needed to help organizations leverage on the power of ecosystems and enable participation of external entities in the business process. That’s what the Platform Design Toolkit is for: design systems that create much more value than they capture and motivate everybody to join.

When is A.I. really useful in chatbots?
medium.com
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AI can be effective, particularly its Natural Language Processing (NLP) aspect — but only in the right context... we need to work out when it’s a help and when it’s a hindrance... Whilst AI may be the new kid on the technological block, it works best as a complement to good UI, not a substitute.

09/05/2016
What the Heck is Design Thinking Anyway?
medium.com
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If we define design as the decisions that determine how something works ... then Design Thinking is simply the process to make more thoughtful decisions.... We can only knit together what we already know in new ways to get to the something that’s never existed before.... Design Thinking offers — a way to get where you’re going when you don’t kno…

Designer spaces - Designing Atlassian
medium.com
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Imagine taking a team of highly creative people and sticking them in sterile, lowest-cost-per-square-foot spaces, and expecting them to achieve the best work of their lives?... we've been focussing heavily on the design of our work spaces... Chaining people to their desks (or cubicles) is a sure-fire way to kill great ideas and creativity. -…

Come, friendly bots
deardesignstudent.com
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You have nothing to fear but fear itself. Fear, and algorithms... It has never been easier for designers and non-designers to create great websites that even five years ago would have cost a fortune to build... design is dead. There is more to design than the pixel-pushing of visual design... The real designers, problem solvers... able to co…

18/09/2015
NPR Visuals
blog.apps.npr.org
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The visuals team ... the product of merging two groups: the news applications team, who served as NPR’s graphics and data desks, and the multimedia team, who made and edited pictures and video... The multimedia crew wanted to make pictures and video that were truly web-native, which required web makers. And our news apps lacked empathy... Pictu…

Sidestepping cognitive biases in group design activities
medium.com
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If you ever wondered why meetings so often lead to the wrong decision ... "... we are wired in certain ways ... that can block groups from processing information effectively, which leads to bad decisions... Gilbert explains how to use diversity and inclusion to get better results from product ideation efforts... One of the most fundamental …

Five Characteristics Of An Innovation
www.smashingmagazine.com
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Sets out "... the five characteristics of an innovation that determine its use... how well an innovation addresses these characteristics will determine people's long-term adoption of an innovation." and, for good measure, sets out the implications for design teams of each characteristic, because "Design teams can address many components of thes…

03/02/2015
The BBC gets its own 'innovation report'
www.bbc.co.uk
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With a very nice longform, multimedia html5 presentation to boot. "In this bustling environment, there is less news and more noise. ..." More news but even more noise, rather.

Menus vs. Search: Answered(?)
www.enterprisestrategies.com

"With 95% confidence we conclude that an increase in ranking “the intranet search helps me find the information I need” results in a higher valuation of the respondents intranet as a whole. The impact for the same question related to menus was statistically insignificant." Not quite the deathknell for information architects and resellers of stic…

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