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Start with user needs, not government needs
readwrite.com
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"Government around the world is pretty good at thinking about its own needs — they often put their political needs followed by the policy needs. The actual machine of government comes second. The third need then generally becomes the system needs, so the IT or whatever system’s driving it... the user comes a poor fourth, really." Turning that ups…

Responsibility for Healthcare.gov's IT problems lie with dot gov
www.theguardian.com
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File this under “Next time someone says they do it better in America”... “Everything about the way the government builds large technical projects contrasts unfavorably”... a management not a technology failure. Obama’s error was not to empower technologists to tell him the truth

05/11/2013
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