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The Hierarchy of User Friction | Sachin Rekhi
www.sachinrekhi.com
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"User friction ... prevents a user from accomplishing a goal in your product... three levels: interaction friction, cognitive friction, and emotional friction"Interaction friction: do usability testing."When cognitive load is high ... there is significant cognitive friction ... encompasses all aspects of the experience that result …

UX research fuels your design process
uxplanet.org
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This article is not a UX Research manual, it ... provides a general idea of how and when UX Research is conducted ... why designers should care about it...~ Understanding brings us closer to what we are already so familiar with. And that is the inception of UX Research... user research tackles the demographical data about a product’s existing and…

10 findings from psychology that every user researcher should know
medium.com
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Be wary of using expert judgement as your only source of data... by all means apply your expertise to make judgments about a design, but be sure to validate these judgements with data... Hick’s Law ... states that the time taken to make a decision increases as the number of choices is expanded... Fitts’ law... the time required to rapidly move to…

Design Like You’re Right. Listen like you’re wrong
medium.com
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"some people have the sense that data somehow makes designers less powerful, that you’re basing decisions based purely on mechanical measures rather than designer intuition and genius... data is what ... turns designers from artists into the most important decision makers in a company... prototypes can really only get you to local maxima ... the…

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